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Getting Started at Rosalie Hall

Your first step toward free, youth-centred support in Toronto

If you’re pregnant or parenting (ages 12-29) and ready for help—whether it’s counselling, child care, education or housing—you’ve come to the right place. Our intake process is simple, confidential, and free. No referral is needed.

Our 3-Step Intake Process

Reach Out

Call us at 416-438-6880, email info@rosaliehall.com, or drop by our Scarborough centre at 3020 Lawrence Avenue East. You don’t need a doctor’s note or an agency referral—just tell us what support you’re looking for.

Talk With Our Team

We’ll set up a friendly intake meeting (in person or by phone) to learn about your situation, explain our programs (like Community Counselling or the School Program), and answer your questions. Feel free to bring a friend or support person.

Start Your Supports

Together, we’ll build a plan that fits your life—whether that’s weekly Parenting Groups, live-in treatment, drop-in at the Young Parent Hub, or licensed child care in our Early Learning Centre. We’ll be with you every step of the way.


Accessibility

Rosalie Hall is committed to removing barriers for clients with disabilities. Our building is fully AODA-compliant, and we offer accommodations—such as ASL interpretation, large-print materials or wheelchair access—so you can participate fully in any service.

Privacy & Confidentiality

Your personal information is protected under Ontario’s privacy laws. We never share your details without your clear consent. Learn more about how we keep your data safe on our Privacy Policy.

Your Rights as a Client

  • Respect & Dignity: You deserve to be heard and treated kindly at every visit.
  • Choice & Voice: You can choose which services to use and who on our team you’d like to work with.
  • Complaints & Feedback: If you’re not happy with something, you have the right to speak up. See below for how to share your feedback.

Informed Consent

Before we collect or share any sensitive information—such as medical or mental health records—we’ll always ask for your permission. You can withdraw your consent at any time.

Questions & Feedback

We welcome your comments and suggestions. To submit feedback, ask a question or share concerns, please visit our Share Questions & Comments page or email info@rosaliehall.com.

Complaints Procedure

If you feel your needs aren’t being met, you can:

  1. Discuss it with your counsellor or case worker.
  2. Ask to speak with a manager.
  3. File a formal complaint via our Complaints Process.

We take every concern seriously and will work with you to resolve issues quickly.

Share Feedback or Complaints

Ready to Get Started?

No referral needed. No cost for our young parent services. Call 416-438-6880, email info@rosaliehall.com, or drop in to book your intake today. Let’s build a plan that works for you.

Contact Us

Frequently Asked Questions

How do I get started with Rosalie Hall?

Simply call 416-438-6880, email info@rosaliehall.com, or drop by our Scarborough centre (3020 Lawrence Ave East). No referral or doctor’s note is needed—just tell us you’re ready for support.

What is the intake process at Rosalie Hall?

Our three-step intake is fast and friendly: Reach Out, Meet Our Team for a short chat, then Start Your Supports. Learn more about each step on our Getting Started page.

Who is eligible for Rosalie Hall’s programs?

All services are free and open to pregnant and parenting youth ages 12-29 living in Toronto. Whether you need counselling, child care, education or housing help, we’re here for you.

Are Rosalie Hall’s services really free and confidential?

Yes. Every Rosalie Hall program—from community counselling to child care—is 100% free and strictly confidential under Ontario privacy laws.

Privacy Statement

Do I need to bring any documents to my intake appointment?

No documents are required. Just bring yourself and any questions you have. If you have health or ID cards handy, great—but they’re not mandatory to begin.

Can I bring someone with me to my intake meeting?

Absolutely. You’re welcome to bring a friend, partner or support person to any intake or service appointment.

How long does the intake process take?

Most intakes take 30–60 minutes. We’ll use that time to understand your needs, explain program options (like counselling, the Young Parent Hub or child care), and book your first session.

What accessibility supports are available?

Our building is fully AODA-compliant, and we provide accommodations like ASL interpretation, large-print materials and wheelchair access. Let us know what you need when you reach out.

How do I share comments or questions?

We welcome your input. For questions or comments, visit our contact page.

Share Questions & Comments

Where can I find Rosalie Hall in Toronto?

We’re at 3020 Lawrence Avenue East, Scarborough ON M1P 2T7—a short bus or subway ride from downtown Toronto. Check our Contact page for maps and transit details.